Employment
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Shelter Services Specialist
Position Title: Shelter Services Specialist
Job Status: Full-time, Non-Exempt • Part-time, Non-Exempt
I - First Shift, Daytime Regular
II - Second Shift, Evening Regular
III - Third Shift, Night Regular
IV - Weekend Day Shift
V - Weekend Night Shift
Accountable to: Shelter Manager
Major Accountabilities:
Oversees daytime, evening, night and weekend operations of the domestic violence shelters for the HOPE Place Shelter Program of Crisis Services of North Alabama, Inc. (CSNA).
Principal Duties and Responsibilities
Takes appropriate action for supervision of the safety, security, and well-being of shelter residents and maintains shelter operations, including orderliness and cleanliness, within general operational guidelines.
Responds to all emergencies, such as calls for ambulance and police, notifying supervisor as appropriate.
Answers shelter phones and doors.
Handles minor disputes and problems of residents as they relate to shelter living.
Conducts intakes, assigns rooms, performs shelter orientation, supplies physical needs, and conducts discharges.
Institutes any action appropriate concerning client warnings, discharges or transfers, in accordance with established policies.
Maintains, compiles, and files reports, as assigned, and enters data into CSNA/Alice system.
Provides, at least weekly, an informative session for clients on “Shelter Living”, coordinating with the Supervisory Case Manager or Shelter Facilities Coordinator, as assigned.
Assists in transporting clients and their children to scheduled appointments.
Interacts with clients either on an individual or group basis.
Learns, promotes, and provides trauma informed/client centered services.
Maintains a supportive atmosphere in shelter.
Informs all staff of significant happenings, resident observations, and current status of all shelter matters at the end of the shift, via entries into the “shift-change”.
Documents identified needs of shelter clients, such as groceries, diapers, etc., and/or needed equipment and building repairs.
Prepares client menus, maintains log of meals and menu plans, sets food out for daily meals, as assigned.
Prepares and manages client tasks supporting maintenance of shelter by preparing weekly chores list, as assigned.
Keeps informed and knowledgeable about CSNA programs.
Serves as an effective representative on CSNA and its programs.
Attends scheduled meetings.
Performs other duties, as assigned.
Education and Experience (Qualifications)
Two years of college or high school diploma with 5 years experience in related work preferred
Completion of CSNA training program and ACADV Standards training within timelines as specified by the CSNA Personnel Policies and Procedures, and CPR
Demonstrated ability to provide sensitivity and understanding of the needs of domestic violence victims
Demonstrated interpersonal, human relations, and group dynamics skills
Ability to exercise sound judgment when evaluating situations and making independent decisions in crisis situations
Computer and record keeping skills required
Supervisory experience preferred
Ability to work a flexible schedule
Reliable car, valid Alabama Driver’s License and automobile insurance (as required by law)
Discretion and confidentiality required
Supervisory Responsibilities: This position has no supervisory responsibilities.
Physical Requirements: The physical demands described here are consistent with the standards of the American Disabilities Act (ADA) and representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Performance in this position is required to meet the standards established in the CSNA Code of Ethics and CSNA Personnel Policies and Procedures.
This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.